Returns

Returns Policy

When using EcoCreate the shop owner is agreeing that the buyer has the right to return the product (even if it is not faulty) within 7 days of receipt of the product and will receive a full refund (including return shipping) within 30 days.This is in line with the law and regulations regarding distance selling.

Bespoke or custom items are not included.

Faulty goods can be returned within 6 months of receipt of items for a full refund including return shipping or a replacement item.

Cancelling an order

If a buyer wishes to cancel an order that has not already been shipped they must do so in writing ( an email is fine) upon receipt of the cancellation.The shop owner then has 30 days to refund the money plus shipping costs.If the order has already been shipped on receipt of the item please see the point above. Again this does not apply to custom/bespoke products.